Experienced the hands on working as an ICT assistant at the NHIF BRANCH Mombasa under the supervision of the customer care and claims department. I was entitled to the payment of hospital claims both inpatient and outpatient, troubleshooting,repairing,configuring networks and computer hardware and ICT in general.
Salesperson
July 2022 - August 2022
I was employed at Affix Limited Business firm as a salesperson and customer care personnel. The company deals with the sales of Xuk laptops of various brands, iPhones, android phones and digital accessories.
My experience at Affix made me so differently after I completed the attachment as it equipped me with competent skills like communication skills, problem solving skills, time management and working under high pressure with less supervision
Cyber Attendant
June 2023 - December 2023
I got an opportunity to run a cyber cafe in town and I was to pratice several tasks including assisting customers who have queries with the handling of computer programs like Microsoft Suite packages,
providing services such as encoding, printing, downloading, and all other operations provided by the cafe,troubleshooting of different kinds of computer hardware and software,providing excellent customer care service,
maintaining cleanliness and order in the cyber cafe at all times and keeping accurate records of logs and inventories of the shop. By providing high- quality and efficient support, I achieved to retain our customers and also attract more customers making the business thrive so well. I demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
Dispatch Clerk
June 2024 - August 2024
I effectively managed the collection and distribution of financial documents, invoices, statements, and bills to various insurance companies,Maintaining records of all dispatched documents, ensuring that every document sent or received was tracked for auditing and compliance purposes,
recording of logs of document delivery statuses and ensured follow-ups where necessary, I acted as a liaison between the finance department and other departments, ensuring smooth communication regarding financial documents and records,
assisting in preparation and dispatch of payment- vouchers, checks, or electronic fund transfer requests,helped in maintaining the filing and archiving system for finance-related documents,ensured the dispatch logs were properly filed and could be easily retrieved for audits or reference,
ensured all financial documents compiled with hospital policies and confidentiality guidelines, especially with sensitive patient or payment information,I assisted the finance team with general administrative duties such as photocopying, scanning, and document preparation,
provided support in managing the department’s information and financial records, track the status of delivered documents and ensure they reach the right destination on time, troubleshooting issues with delayed or misplaced documents.
Through my proactive approach, I achieved to contribute to the timely processing of payments and supported the finance team in maintain compliance with regulatory and confidentiality standards. My efforts have enhanced the efficiency of the department, ensured seamless document management and reduced delays in financial operations.
Additionally, I have played a key role in resolving delivery issues and supporting general administrative tasks, which has further improved departmental performance and communication.
Extracurricular Activities
Machine Learning
Currently I'm learning the basics of machine learning while working on a heart disease prediction project.
Web Development
Learnt to be a full stack developer by investing my time learning HTML, CSS,Javascript and Python Django. I get to explore as I've interacted with wordpress; a content management system that allows creation of websites.
Education
Bachelor of information Technology, KITUI-KENYA
2019 - 2023
Graduated
KCSE [ Olbutyo Boys Secondary School, Bomet ]
2015 - 2018
Mean Grade: B-
KCPE [ Mother Theresa Primary School,Mombasa ]
2010-2018
Marks: 349
Certifications
Responsive Web Design Link: https://freecodecamp.org/certification/Sibuor001/responsive-web-design
JavaScript Algorithms and Data Structures (Beta): https://freecodecamp.org/certification/Sibuor001/javascript-algorithms-and-data-structures-v8
Front End Development Libraries: https://freecodecamp.org/certification/Sibuor001/front-end-development-libraries
Data Visualization: https://freecodecamp.org/certification/Sibuor001/data-visualization
Information Technology Fundamentals: https://www.credly.com/badges/cb13251a-0f9c-4f14-b843-933823508c22